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    Privacy Policy

    General

    In this Privacy & Cookies Policy (“Policy”), we describe the information we collect about you, the information you provide to us, and the data received from third parties. We also explain how this information is processed as you use our website (the “Site”) and the services available through the Site.

    We recommend reading this Policy carefully to understand how Lavish Nail & Head Spa (“we,” “us,” or “our”) handles your personal information. Your use of our App and Services, as well as any disputes related to privacy, are subject to this Policy and our Terms and Conditions, which include applicable limitations on damages and dispute resolution methods. Our Terms and Conditions are incorporated by reference into this Policy.

    By using our website, you accept and consent to the practices described in this Policy.

    Regardless of the governing law specified in our Terms and Conditions, any disputes arising under this Policy will be interpreted in accordance with the Governing Law provision outlined below.

    We collect information about you in the following ways:

    1. Information You Provide Directly
      We collect personal information that you provide to us when you:
      • Apply for or use our Services
      • Contact us with questions or requests
      • Voluntarily share information through our website, mobile application, or other communication channels
    2. Information We Receive from Third Parties
      We may collect information about you from third parties, including:
      • Marketing affiliates and service providers used to verify your identity and prevent fraudulent activity
      • Banking references and credit reporting agencies
      • Referral programs, if another customer provides your name
      • Other third-party sources that assist us in identity validation or fraud prevention

      We may combine the information received from these sources with other data we collect directly from you.

    3. Information Collected Automatically
      We, along with third-party service providers, automatically collect certain data about your interactions with our Website and online Services using cookies, web beacons, log files, and other tracking technologies. This may include:
      • Device and browser information (e.g., domain name, browser type, operating system)
      • User activity (e.g., web pages viewed, links clicked, time spent on our Website)
      • Technical identifiers (e.g., IP address, referring URL or webpage)

      Mobile-specific data (if using our Mobile Device), such as:

      • Mobile device ID, device name and model
      • Operating system type, name, and version
      • Activities within the Mobile Device
      • Duration of logged-in sessions
      • Geo-location data (if permission is granted)

      For more details on our use of tracking technologies, please refer to the “Our Use of Cookies and Other Tracking Mechanisms” section below.

    4. Types of Information We Collect
      The specific information we collect depends on your interactions with our Website and Services and may include:
      • Personal & Contact Information: Name, email address, phone number, billing/mailing address
      • Financial Information: Bank and credit account details (where applicable)
      • Technical & Location Data: IP address, geolocation (if enabled)
      • Identity Verification: Photographs or other documents for identity validation
      • Transaction History: Details of transactions made using our Services
      • Additional Information: Any details you voluntarily provide (e.g., emails, calls, or other correspondence)
      • Business-Related Data: If applicable, details regarding your business
      • Cookies & Tracking Data: As described in our “Our Use of Cookies and Other Tracking Mechanisms” section

      You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

    How We Use Your Information

    We use your information for the following purposes:

    1. Service Provision & Customer Support

    • To verify your identity and prevent fraudulent activity
    • To provide our Services and fulfill your requests
    • To communicate with you regarding your use of our Services or any changes to our Terms and Conditions
    • To respond to your inquiries, provide requested information, and offer customer support

    2. Personalization & User Experience

    • To customize content and improve your experience based on your preferences
    • To offer location-based personalization (where permitted by law)
    • To develop and introduce new services or additional features for existing services

    3. Marketing & Promotions

    • To send you newsletters, special offers, and promotions (where permitted by law)
    • To contact you about services or offers that may interest you
    • To conduct campaigns, contests, and prize draws, and deliver rewards
    • To assist in advertising our services across various channels, including:
      • Email marketing (unless you have unsubscribed)
      • Third-party sites and social media platforms
      • Direct mail and telemarketing (where permitted by law)

    4. Research, Analytics & Service Improvement

    • To understand how users access and interact with our Website and Services
    • To analyze trends and improve our platform performance
    • To conduct internal research and analytical studies for business growth

    5. Security & Compliance

    • To protect our company, customers, employees, and property
    • To investigate fraud and prevent fraudulent activities
    • To enforce our Privacy Policy and Terms and Conditions
    • To detect, prevent, and respond to harassment, fraud, or other unlawful activities

    We share your information with third parties, including service providers, financial institutions, affiliated entities, and business partners, as described below.

    1. General Sharing Practices

       

      • We do not sell or share your mobile information with third parties for promotional or marketing purposes.
      • We share information with our service providers and affiliates to assist with the provision of Services and day-to-day business operations, including:
        • Identity verification and fraud prevention
        • Internal research and analytical assessments
        • Processing transactions and maintaining accounts
        • Providing customer support
    2. Fraud Prevention & Detection

       

      • We share your information with fraud prevention and detection service providers to help identify and prevent fraudulent activity.
      • These providers may store records of reported fraud cases and use them when providing fraud prevention services to others.
    3. Marketing & Joint Promotions

       

      • We may share your information with our service providers and affiliates to market our own products and services.
      • In some cases, we may share data with non-affiliated third parties for joint marketing campaigns.
    4. Transactions & Service Fulfillment

       

      • We may share information with other clients, customers, or third parties involved in transactions related to our Services, ensuring smooth processing and service fulfillment.
    5. Legal Compliance & Law Enforcement

       

      • We may disclose your information if required to:
        • Comply with legal obligations, such as court orders, subpoenas, or judicial proceedings.
        • Respond to legal requests from law enforcement or regulatory agencies.
    6. Business Transfers & Mergers

       

      • If Lavish Nail & Head Spa undergoes a business transition (e.g., merger, acquisition, or asset sale), your personal information may be transferred as part of that transaction. This includes scenarios such as:
        • A merger or acquisition by another company
        • A bankruptcy proceeding or business restructuring
    7. Protection of Rights & Safety

       

      • We may disclose your information when necessary to:
        • Investigate or prevent illegal activities, suspected fraud, or security threats.
        • Protect the rights, safety, and well-being of our company, customers, employees, or third parties.
        • Enforce our Terms and Conditions or other legal agreements.
        • Provide evidence in legal proceedings where we are involved.
    8. Aggregate & De-Identified Data

       

      • We may share aggregate or de-identified information with third parties for marketing, advertising, research, or similar purposes.
    9. Consumer Reporting Agencies (U.S. Customers Only)

       

      • For customers in the United States, we may disclose certain information to consumer reporting agencies, as permitted by law.
    10. Opt-Out & Marketing Preferences

       

      • If you do not want us to:
        • Use your details for marketing purposes, or
        • Share your information with third parties for marketing,
      • You can opt out by:
        • Emailing us directly with your request.
        • Unsubscribing from marketing emails via the link provided in the email.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

    Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

    Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

    We, along with our third-party service providers, use cookies and other tracking technologies (including those designed for mobile applications) to collect information about your use of our Website and Services. This data may be combined with other personal information we collect from you, and in some cases, third-party providers may collect this information on our behalf.

    1. What Are Cookies?

    Cookies are small alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies help us:

    • Improve navigation and ease of use
    • Enable faster logins
    • Track your activity within our Website and Services

    There are four main types of cookies:

    a. Strictly Necessary Cookies

    • Essential for operating our Website and Services.
    • Enable secure login and access to restricted areas.

    b. Analytical/Performance Cookies

    • Allow us to track visitor behavior, count the number of visitors, and analyze how users navigate our Website.
    • Help us improve our platform by making content easier to find.

    c. Functionality Cookies

    • Recognize users when they return to the Website.
    • Remember user preferences, such as language or regional settings.

    d. Targeting Cookies

    • Track visits, pages viewed, and links clicked on our Website.
    • If set by third parties (e.g., advertising networks), these cookies may track behavior across different websites to create a profile for targeted advertising.

    2. Types of Cookies We Use

    a. Session Cookies

    • Exist only during an active browsing session.
    • Are deleted when you close your browser or turn off your device.
    • Used to identify you while logged in, process transactions, and verify identity.

    b. Persistent Cookies

    • Remain on your device after the browser is closed or computer is turned off.
    • Store user preferences, login details, and activity history for future visits.
    • Help track aggregate and statistical information about site usage.

    c. Local Storage Objects (LSOs)

    We may use Flash Local Storage Objects (Flash LSOs) to store your App preferences and personalize your experience.
    Unlike standard browser cookies, Flash LSOs store larger amounts of data and require manual deletion via the Adobe Flash Player Help Page.

    d. HTML5 Storage

    We may use HTML5 local storage within your web browser to store user preferences and session data.

    e. Clear GIFs, Pixel Tags & Other Technologies

    Clear GIFs (also known as web beacons, pixel tags, or web bugs) are tiny graphics embedded in web pages or emails. Unlike cookies, Clear GIFs are not stored on your device. We use them to:

    • Track user activity on our Website 
    • Measure email engagement (e.g., open rates, link clicks)
    • Compile usage statistics for analytics

    3. Managing Your Cookie Preferences

    Most web browsers accept cookies by default, but you can adjust your browser settings to:

    • Block all cookies
    • Receive alerts when a cookie is set
    • Disable cookies altogether

    However, please note:

    ❌ Disabling cookies may affect your browsing experience.

    ❌Some App features may not function properly without cookies.

    ❌You may not be able to log in to certain areas of our Services.

    To manage Flash LSOs, visit the Adobe Flash Player Help Page and navigate to the Global Storage Settings Panel.

    4. Do Not Track (DNT) Requests

    Currently, our systems do not honor browser “Do Not Track” (DNT) requests. However, you can still:

    • Disable certain tracking mechanisms by adjusting your browser settings.
    • Opt-out of third-party analytics or targeted advertising (see Third-Party Ad Networks section for details).

    We use automated devices and applications, such as Google Analytics, VWO, and Trendemon, to evaluate the use of our Website and the Services. You may opt-out of any of these services directly. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above.

    We use these tools to help us improve our Services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. These third parties may collect your device ID, IP address, or other information about your use of the Services as part of the analytics they provide to us.

    We use third parties, such as network advertisers and other marketing agents, to display advertisements on our Website, to assist us in displaying advertisements on third-party websites, and to evaluate the success of our advertising campaigns. Network advertisers are third parties that display advertisements based on your visits to our Website and unrelated third-party websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested.

    Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information about your use of our Website and our Services, as well as aggregate or non-personally identifiable information about visitors to our Website and users of our Service.

    You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing.

    Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or mobile device, or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites accessible by the above links.

    This Policy may change from time to time. Any changes in the future will be posted on our Website and, where appropriate, notified to you by email or. Please check back frequently to see any updates or changes to our Policy.

    We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention. In that case, you will need to re-opt-out through the link above.

    We would like to update your information, please log into your account in order to update certain information or contact us by email. If you are not our salon’s customer but have provided us with information and would like to update your information, you may contact us. From time to time, we may email you with special offers; you may opt out of those offers through email or by contacting us as noted below.

    If you would like to contact us for other privacy-related matters, you can also contact our manager or owner.

    DISCLAIMER

    Any and all content provided on this Website or the Services, including links to other websites, is provided for information purposes only and does not constitute advice, recommendation or support of such content or website.

    We make every effort to provide true and accurate content on its Website and unrelated third-party websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested.

    Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one.

    We may provide these third-party advertisers with information about your use of our Website and our Services, as well as aggregate or non-personally identifiable information about visitors to our Website and users of our Service.

    However, we provide no warranty, express or implied, of the accuracy, completeness, timeliness, or applicability of such content. Our salon accepts no responsibility for and excludes all liability in connection with information provided on our website, including but not limited to any liability for errors, inaccuracies, or omissions.

    The section headed How and Why We Share Your Information in the main part of the Policy under the heading WHEN DO WE SHARE YOUR INFORMATION lists who we may share your information with, which includes transfers for reasons of legal compliance and necessity in order to provide you with our Services.

    No mobile information will be sold or shared with third parties for promotional or marketing purposes.

    Our Salon will take various measures to ensure that your data is treated securely, which may include, but not be limited to: assessing the security measures taken at any place your data is transferred to; having suitable contract terms in place that oblige a data processor to only process in accordance with our instructions; and having monitoring, reporting and resolution procedures in place with regard to ongoing security.

    Please contact us if you require more detailed information about international transfers of your information, and the particular safeguards used.

    We process your information based on the following legal grounds, as recognized by and in compliance with the applicable data protection laws: the processing is necessary to perform our contract with you (i.e. the Terms and Conditions that apply as applicable with respect to our salon’s services, for the provision of our Services), or to take steps requested by you before entering into said contract; the processing is in our or someone else’s legitimate interests, and these interests are not overridden by your interests or rights in the protection of your personal data. This may include processing your data for prevention of fraudulent activity, internal research and analytics assessments, for purposes of communication with you, and informing you about new products and services we are offering or to promote new products and services of other parties that we think may be of interest to you, etc.; you have given your consent to the processing of your data; the processing is necessary to meet a legal obligation that applies to our salon.

    Sometimes we process data about you that the law considers to fall within special categories (see section “What data do we process about you?” for more details), in which case, we use one of the following grounds: the processing is necessary for the establishment, exercise or defense of legal claims; you have freely given your informed, specific consent to the processing; or the processing is necessary for reasons of substantial public interest, based on applicable law.

    If you would like more information about the legal grounds used to process your information, or about the legitimate interests referred to above, please contact us at our email or hotline.

    In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at our email or hotline.

    In most cases, providing your personal data to us is optional; however, if you do not provide it, you will not be able to use our Services. For example, we need details such as your name, address, and bank account details so that we can make payments to you and receive payments from you.

    In other cases, you have a choice over whether we collect your personal data. For example, you can turn off cookies on your browser and we will not place any cookies on your device or computer (although in this case, you may not be able to use all parts of our website).

    Sometimes we process data about you that the law considers to fall within special categories (see section “What data do we process about you?” for more details). In such cases, we use one of the following grounds: the processing is necessary for the establishment, exercise, or defense of legal claims; you have freely given your informed, specific consent to the processing; or the processing is necessary for reasons of substantial public interest, based on applicable law.

    If you would like more information about the legal grounds used to process your information, or about the legitimate interests referred to above, please contact us at our email or hotline.

    In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at our email or hotline.

    Automated Decision-Making

    We use automated decision-making as part of our process to evaluate eligibility for the use of our salon’s services. We use these tools as a measure of fraud prevention and for purposes of security and risk assessment relating to the performance of our services.

    Automated tools are incorporated in our process of approval of your registration application. Based on the information you provided, the tool may advise if additional information is required for the purpose of approval of your application.

    Automated tools are also incorporated in our process of approval of certain payment transactions of registered users. These tools may advise if additional information is required for the purpose of performance of the payment transaction.

    If you would like more information about the legal grounds used to process your information, or about the legitimate interests referred to above, please contact us at our email or hotline.

    In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at our email or hotline.

    Data Retention

    We retain your information as required by applicable laws or regulations and/or in accordance with our internal policies and procedures for purposes of prevention of fraudulent activity, risk management, and security. Our salon will periodically review the necessity of retention of your data.

    In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at our email.

    Your Rights Regarding Your Personal Data

    You have several rights in relation to your personal data which are described in more detail below. You can exercise your rights at any time by contacting us at our email or hotline.

    Accessing your data

    You can ask us to: Confirm whether we are processing your personal data; give you a copy of that data; and provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we carry out any automated decision making or profiling. We aim to give you all this information in this privacy policy, although if anything is unclear, please contact our Data Protection Officer at lavishnailheadspa@gmail.com

    You do not have to pay a fee for a copy of your information unless your request is unfounded, respective or excessive, in which case we will charge a reasonable amount in the circumstances. We will let you know of any charges before completing your request.

    We aim to respond to you within one (1) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within three (3) months. We will let you know if we are going to take longer than one (1) month to deal with your request. If we have a lot of information about you we might ask you if you can tell us what exactly you want to receive. This will help us action your request more quickly.

    Correcting your data

    You can ask us to correct any data which is inaccurate or incomplete. This is free of charge. If we have shared the data with anyone else, we will tell them about the correction wherever possible. We aim to deal with requests for correction within one (1) month, although it might take us up to three (3) months if your request is particularly complicated. If we cannot action a request to correct your data, we will let you know and explain why this is.

    Erasing your data

    This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances. You can ask for your data to be erased where: it is no longer necessary for the purpose for which it was originally collected or processed; we are processing your data based on your consent, and you withdraw that consent; you object to the processing and we do not have an overriding legitimate interest for continuing; your data has been unlawfully processed; your data must be erased to comply with a legal obligation; the data was processed to offer information society services to a child. There are some exceptions to this right. If one of these applies, we do not have to delete the data. If we have shared your data with third parties, we will tell them about the erasure of your data unless this is impossible or would involve disproportionate effort.

    Restricting the processing of your data

    You can ask us to restrict the processing of your personal data in some circumstances, free of charge. This is not an absolute right. If processing is restricted we can store the data and retain enough information to make sure the restriction is respected, but we cannot further process your data. You can restrict the processing of your personal data in the following cases: if you contest the accuracy of your data, we will restrict processing until we have made sure the data is accurate; if you object to our processing and we are considering this objection; if the processing is unlawful but you do not want us to erase your data; if we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

    If we have disclosed the data to a third party, we will inform them about the restriction unless it is impossible or would require a disproportionate effort. We will tell you if we decide to lift a restriction on processing your data.

    Objecting to the processing of your data

    Objecting to the processing of your data is free of charge. It is not an absolute right but you can object to our processing of your data where it is: based on the legitimate interests ground; or for the purposes of scientific/historical research and statistics. We will stop processing your personal data unless we have compelling legitimate grounds for the processing that override your interests and rights, or unless we are processing the data for the establishment, exercise, or defense of legal claims. You can require us to stop using your data for direct marketing purposes. We will stop as soon as we receive your request. There are no exemptions or reasons for us to refuse.

    Data Portability

    This allows you to obtain and reuse your personal data for your own purposes across different services. It applies where the following conditions are met: you provided the personal data to us yourself; we are processing the data either based on your consent or because it is necessary for the performance of a contract; and the processing is carried out by automated means.

    We will provide your data free of charge in a structured, commonly used and machine-readable form. We aim to provide your data within one (1) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within three (3) months. If we are going to take longer than one (1) month we will let you know and explain why we need more time. If we consider that we cannot provide you with your data, we will contact you and explain why this is.

    Automated decision-making and profiling

    You have the right not to be subject to a decision that is based on automated processing and which produces a legal (or similarly significant) effect on you. We will tell you about any automated decision-making that affects you. You have the right to: request human intervention; express your point of view; ask for the decision to be explained; and challenge the decision.

    These rights are not absolute. They do not apply if the decision is: necessary for us to enter into or perform a contract with you; authorized by law (e.g. for fraud prevention); or based on your explicit consent.

    By requesting the phone number, the consumers experience the great Gift card service by easily searching for friends via the contact number. Also, this is commercially serving for the exchanging of E-Giftcards during the purchasing process to the ones in the contact list.

    Your mobile phone number or information will not be sold or shared with third parties for promotional or marketing purposes.